Who are we?
An Post is a major commercial organisation providing a wide range of services which encompass postal, communication, retail and financial services. It is one of Ireland's largest companies directly employing over 9,500 people through its national network of retail, processing and delivery points.
The Irish eCommerce Market
The Irish eCommerce market is growing. 9 in 10 adults in the Republic of Ireland shop online and have an average spend of £71 per month. Irish consumers are estimated to have spent £6bn online in 2015. This is forecasted to increase to £20bn by 2020. Irish population settlement means Retail choice and selection is limited versus the UK. The Irish economy is now in growth, meaning higher disposable income is available. Less retail competition means prices are higher, driving stronger margin.
Source: Frontier Economics Ltd -The packets and parcels sector in Ireland, May 2015
How can we help you grow your business in the Irish market?
High shipping costs can result in lost conversions; we offer extremely low shipping costs vs our UK competitors. Long winded return processes put off the consumer and you the merchant; our Returns process is easy for you and your customer via our centralised returns solution. Lead times from warehouse to door can be long; we offer a range of delivery services satisfying the growing urgent demand of the Irish consumer. Missed deliveries can drive up Customer Service queries, for you the merchant; our technology and network means strong first time service levels with best in class tracking. Rural areas can take considerably longer for couriers; we are the national carrier and deliver to every address, every working day in the Republic of Ireland.
Customers – we serve 1.7m weekly customers
Collection – 8,706 collection points across the Republic of Ireland
Processing – 4 Mail Centres and 293 Delivery Offices
Network – 2,654 motor vehicles
Delivery – 4,130 delivery routes, 2.2 million delivery points daily
eCommerce Delivery Services
Our Express with Signature service is our parcel delivery service within Ireland. We can carry parcels up to 30kgs in weight. With next day delivery, fully tracked throughout our network and a signature on delivery, it provides both peace of mind and a reliable and efficient service for you and your customer.
We have Realtime scanning incorporated across our full network. This enables our realtime track and trace information and signatures are available online for all signature deliveries. We can also provide interactive customer alerts, by both email and SMS. Our tracked returns solution is linked to order details providing you the merchant with a facility to manage your returns efficiently.
Premium Delivery Options – as Standard
At An Post, we believe in offering the Customer choice and offer a range of Premium Delivery Options, giving the Customer the power of choice from the order stage.
Customers can choose from:
Not everyone is at home when their items arrive. It is An Post’s Click and Collect service, which allows your customers to choose to have their items delivered to a Post Office convenient to them. It sits as a widget on your website enabling customers to choose their delivery location at the point of purchase and pick it up when it suits them, within 5 working days.
Keeping the Customer informed throughout the delivery process is key. PostAlerts provide the Customer with all the information they need by SMS and / or email. We let the Customer know when we have received their item into our network, when their item is going out for delivery, when their item has been delivered or to advise that we could not deliver their item and how to arrange redelivery or collection if it.
In-flight Delivery Service
PRISM is our “In-Flight” delivery choice solution. We pro-actively make phone contact with the Customer to ensure they are home or alternatively have the item redirected to a neighbour, redirected to a local Post Office, Delivery Service Unit or local retailer within the area.
Not all online purchases are suitable. Research shows that Customers are more likely to buy from a website that offers convenient and easy Returns options.
With ReturnMyShopping.ie, customers can return items to merchants within Ireland conveniently through our extensive Post Office network. If you do not have an Irish presence, we can also offer returns solutions to other countries.
AddressPal is a new service from An Post which allows customers have their UK online shopping delivered to Ireland at reduced rates. The service is offered by our AddressPal.ie website, which generates a UK proxy for Irish consumers which they use when ordering online. An Post will then make the items available for collection by the Customer at their nominated Post Office in Ireland for a fee of €3.50.
DeliveryBox™ is the convenient and secure new way to receive letters, packets and parcels from An Post, in the form of a compact, discreet and stylish wall-mounted box which holds your letters and parcels at your home or business, until you retrieve them. DeliveryBox™, allied to An Post’s unrivalled nationwide delivery network, is the perfect solution for online shoppers, commuters and working families. DeliveryBox™ is also ideal for returning online orders, as mail can be collected each time a delivery is made. DeliveryBox™ marks part of An Post’s response to changing consumer needs. No more waiting around for deliveries, no more missed parcels. An Post’s smart scanning system acts as proof of delivery and there’s no need for a signature for non-registered mail. In addition, the technology behind DeliveryBox™ enables an email notification to be sent to the customer to inform them when a delivery has been made. To find out more, visit anpost.ie/DeliveryBox.
An Post; Adding Value:
iloveshopping.ie is perfect for online retailers who are looking to break into the Irish Market. It enables you to target online shoppers, free of charge. It is simple to register and easy to use. Maximise your exposure by uploading offers and promotions. It offers a free listing for your website and free access for your customers to find you.
Why An Post?
We have a range of domestic and international delivery solutions. We have service options to maximise delivery first time, every time. We can offer a Returns Solution and a free Order Generation website coupled with IT and Account Management support.
An Post is a one-stop shop for all your delivery needs and can help and support your business to grow in Ireland.
Visit our website at anpost.ie, email us with your contact information at firstname.lastname@example.org and we will contact you, or by mail to Customer Services, General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, Ireland.